Free Shipping On Orders Over $50 - US Shipping Only

FAQ


Frequently Asked Questions

Below is a list of frequently asked questions. If can’t find your question, please do not hesitate to contact our customer service. You can send an e-mail to plaidysny@gmail.com. We guarantee you a reply within 24 hours.

How much is shipping in the US? All t-shirts 3.95 first item .75 for each additional t-shirt. All orders over $50 ships free.  

When will I receive my order? US shipping takes 3-6 business days after your custom order is processed usually within 24hrs but due to volume could take up to 48hrs but no longer. 

Order never arrived:

If your order didn't end up arriving, be sure to let us know! First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost. 
If the shipping address was correct, get in touch with us at plaidysny@gmail.com noting your order number.

 

How do I create an account?

Click "Create Account" to create your own personal account. Fill out your details and your account will be activated. You will receive an e-mail confirmation of your registration. We send out e-mails about once a month with member exclusive coupons. 

 I have moved, how can I change my account information?

You can change your address via your account by logging in under "my account" with your e-mail address and password and continuing to account information. Then click “edit data” to edit your contact details.

I have a new e-mail address
You can change your e-mail address via your account by logging in under "my account" with your e-mail address and password and continuing to account information. Then click “edit data” to amend your contact details.

How do I place an order?
Ordering at Plaidy's is very simple and the website is very user-friendly. You log in to your account and follow the steps below. Don’t have an account yet? Create one first using "Create Account".

Step 1. Search the desired items and place your items(s) in the shopping basket
Step 2. When you are done shopping, verify your order
Step 3. Go to checkout
Step 4. Verify your personal information and change your delivery address, if necessary
Step 5. If all your details are correct, click “pay”
Step 6. Choose from one of the many payment methods, which way you’d like to pay and click “order.”
Step 7. All prices include tax.

Don't want an account? No problem just place an order as normal and checkout as a guest. 
 
I am not able to place an order
If you’re unable to place an order via Plaidys.com, you can contact us at plaidysny@gmail.com. All replies within 12 hrs.

Do you want to receive your order at a later date? If you wish to receive your order at a later date because, for example, because you’re ordering from your vacation address, you can specify this in the comments box on your order. We’ll then reserve your order for you.

How can I exchange an item? 
Simply send us an e-mail with your order number and reason for return. You will receive confirmation and further instructions for return within no more than 12hrs. 
All items returned to us will be at your expense unless the item arrived damaged.